• Designed and maintain a data management system for 50+ accounts which identifies sensitive customer accounts improving customer account prioritization, enhancing customer satisfaction, and providing communication to management and technicians.

• Identified a recruitment gap for the Laboratory Technician position, created a new position description which was subsequently adopted by Siemens Healthineers for 24 existing positions at 46 regional sites improving candidate targeting and hiring quality.

• Trained employees to utilize and troubleshoot issues within Decklar/Roambee and OTM supply chain software ensuring employees meet 98.5% company adherence for accurately tracking and monitoring transportation of radioactive biomarkers.

• Executed a full-cycle OD work stream resulting in the inception of a program to capture diversity, equity, and inclusion data for recruitment, education, succession planning, and development roadmap aligned to organizational strategy.

• Conducted comprehensive organizational assessment and analysis using structured stakeholder interviews, employee focus groups, comprehensive one-on-one employee interviews, Likert scale structured assessments, and organizational gap analysis.

• Translated findings into problem statements, design options, and evidence-based recommendations presented to leadership.

• Designed and documented HR process improvements, facilitation guides, and job aids aligned to informing employees and leadership of DEI fundamentals enabling consistent, self-sustaining adoption by individuals within the organization.

• Designed and deployed a virtual platform streamlining 3,600+ tests necessary for accelerated material release program; managed training to drive 100% FDA compliance demonstrating full-cycle project execution in a regulated, system-driven environment.

• Designed, created and provided learning materials, and delivered training sessions supporting staff adoption of new processes.

• Facilitated meetings addressing FDA audit findings between chemists, team leads, quality management, and UK executive team.

• Developed and presented process improvement plan to internal management, continuous improvement team, and client management which identified over $600,000 in potential savings annually gathered through evidence-based analysis.
• Contributed to employee feedback group which identified surface workflow inefficiencies at client site allowing the client to evaluate and integrate solutions into client worksite enhancing flow paths, reducing testing times, and improving satisfaction.